I. General Provisions
- These Terms and Conditions define the rules of the promotion named “Shower Trays -10%”, hereinafter referred to as the “Promotion”.
- The organiser of the Promotion is:
Agraf-Kieszkowski Rafał, ul. Strażacka 6, 05-084 Leszno (Poland), EU VAT number: PL1181563829, REGON: 141494553, E-mail: [email protected].
hereinafter referred to as the “Organiser”. - The Promotion is valid in the online store operated at: www.mexen.ie.
- The Promotion is valid from 14 August 2026 at 00:00 to 31 August 2026 at 23:59:59, or until stocks last (hereinafter: “Promotion Period”).
- The condition for participating in the Promotion is to read and accept these Terms and Conditions. Participation in the Promotion means acceptance of these Terms and Conditions.
- A Participant of the Promotion is any customer of the Mexen store who purchases Promotional Products during the Promotion Period.
- Customer, Consumer, and Entrepreneur are defined in accordance with the terms and conditions of the online store www.mexen.ie.
II. Detailed Promotion Conditions
- Main Promotion
The Promotion consists of granting a discount:
- 10% discount on the Shower Trays category available on www.mexen.ie.
- Products covered by the Promotion will be marked on the Mexen store website.
- The discount is applied automatically in the shopping cart upon meeting the Promotion conditions.
- General Rules
Discounts are calculated based on the current prices visible on the website at the time of placing the order.
The Promotion combines with other promotions and price reductions visible in the online store, unless separate terms of a given promotion state otherwise.
The discount is granted automatically and is visible in the shopping cart.
The discount amount cannot be exchanged for a monetary or material equivalent.
The Promotion applies exclusively to sales made directly by the Organiser through the online store www.mexen.ie.
The number of promotional products is limited. In justified cases, in particular in the event of a sell-out before the end of the promotional period, the promotional period for a particular promotional product may be shortened.
III. Complaints Regarding the Promotion and ODR
- Complaints regarding the Promotion can be submitted to the email address: [email protected] or the correspondence address: “AGRAF” - Kieszkowski Rafał, ul. Strażacka 6, 05-084 Leszno/Poland.
- The Organiser recommends that the Promotion Participant provides the following in the complaint description: (i) information and circumstances regarding the subject of the complaint; (ii) the Participant’s request related to the complaint; and (iii) the contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Organiser. The requirements given in the preceding sentence are merely recommendations and do not affect the effectiveness of complaints submitted without following this recommendation.
- Complaints will be processed by the Organiser within 14 days from the date of receipt of the complaint. Otherwise, the Organiser shall be deemed to have acknowledged the declaration or request as justified.
- The Promotion Participant will be notified of the outcome of the complaint by a return message, which will be sent to them, depending on the form of complaint chosen by the Promotion Participant, in writing or to the email address from which it was submitted.
- Sending or returning the Product as part of the complaint may take place to the following address: Mexen, Sochaczewska 96B, P3 Logistic Parks, Hala 17, 05-870 Błonie-Wieś/Poland.
- According to Article 14, paragraph 1-2 of Regulation of the European Parliament and of the Council (EU) No 524/2013 from 21 May 2013, we commit ourselves to placing information on the ODR platform. Online Dispute Resolution is intended to facilitate an independent, non-judicial settlement of disputes between consumers and traders through the Internet. These disputes relate to contractual obligations arising from online sales or service contracts concluded between consumers living in the Union and traders established in the Union.
- The Consumer who would like to take advantage of the possibility of an amicable resolution to disputes concerning online purchases may submit a complaint, for example, via the EU's Internet ODR platform which is available at: http://ec.europa.eu/consumers/odr/.
IV. Protection of Personal Data
- The administrator of the Participants' personal data is the Organiser. The processing of Participants' personal data takes place on the principles provided by applicable law and in accordance with the Organiser's privacy policy available during the Promotion Period on www.mexen.ie.
- The personal data of Participants are provided voluntarily, but their provision is necessary to enable the purchase of products under the Promotion.
V. Right to Withdraw from the Agreement
- In the event that the Promotion Participant, who is a consumer, purchases a Product as part of the Promotion via the online shop www.mexen.ie, they have the right to withdraw from the purchase contract within 14 days of receipt of the package without giving reasons. In order to comply with the above-mentioned deadline, it is sufficient for the Promotion Participant to submit a declaration of cancellation of the purchase contract. Issues of withdrawal from a distance contract are regulated in the online store's terms and conditions and in the tab available at: https://mexen.ie/returns.
- Partial or complete cancellation by the Promotion Participant of a distance contract concluded under the Promotion may result in the loss of discounts granted to the Promotion Participant for participating in the Promotion.
- The Promotion Participant is obliged to return all discounts or other benefits granted to him/her under the Promotion if the conditions for the discount are no longer met.
- In a situation where the products delivered under a purchase contract contain promotional products, the Organiser is not obliged to allow the return of the products sold at full price (without the simultaneous return of the remaining products purchased at a discount), as it follows from the rules of the promotion that the customer would not receive the discount granted if they had concluded a purchase contract in another form.
- The above assumptions in no way limit the right of the Promotion Participant to withdraw from a contract concluded at a distance, in accordance with applicable consumer protection law.
- This chapter does not apply to entrepreneurs.
VI. Amendment of the Terms and Conditions
- The Organiser reserves the right to amend these Terms and Conditions for important reasons, which include, among others:
- the need to adapt technical and IT solutions for the organisation of the Promotion to market conditions related to technical and IT progress.
- changes to existing or introduction of new generally applicable legal provisions that have a direct impact on the content of the Terms and Conditions.
- issuance of an administrative decision or court ruling resulting in the obligation to amend the Terms and Conditions.
- correction of obvious typographical errors.
- Introduced changes to the Terms and Conditions will not affect rights acquired by Promotion Participants. Changes to the Terms and Conditions will be published with one day's notice. Promotion Participants who do not accept the provisions of the new Terms and Conditions may withdraw from participation in the Promotion.
VII. Final Provisions
- Participation in the Promotion means acceptance of these Terms and Conditions.
- In matters not regulated by these Terms and Conditions, the provisions of the online store's terms and conditions at www.mexen.ie and applicable Irish and EU Law shall apply.
- These Terms and Conditions are valid for the duration of the promotion, as specified in Section I, point 4.