Terms and Conditions for the "Bath Days at Mexen" Promotion
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Terms and Conditions for the "Bath Days at Mexen" Promotion

§ 1 GENERAL PROVISIONS

  1. These Terms and Conditions define the rules of the promotion named "Bath Days at Mexen", hereinafter referred to as the "Promotion".
  2. The Organiser of the Promotion is:
    MEXEN Sp. z o.o. formerly „AGRAF” - KIESZKOWSKI RAFAŁ
    ul. Strażacka 6, 05-084 Leszno (Poland)
    EU VAT number:PL1182335875, REGON: 545605445, KRS: 0001262957
    E-mail: [email protected]
    hereinafter referred to as the "Organiser".
  3. The Promotion is valid in the online store operated at: Mexen – www.mexen.ie
  4. The Promotion is valid from 11 November 2026 at 00:00 until 19 November 2026 at 23:59:59 or until stocks last (hereinafter: "Promotion Period").
  5. The condition for participating in the Promotion is to read and accept these Terms and Conditions. Participation in the Promotion implies acceptance of the Terms and Conditions.
  6. A Participant of the Promotion is any customer of the mexen.ie store making a purchase of Promotional Products during the Promotion Period.
  7. Customer, Consumer, and Entrepreneur are defined in accordance with the terms and conditions of the online store www.mexen.ie.

§ 2 DETAILED PROMOTION CONDITIONS

  1. Main Promotion

    The Promotion consists of granting a discount:

    • 10% discount on baths (freestanding, rectangular, corner) available on www.mexen.ie, excluding sets from the “bath-screen sets” category.
    • Products covered by the Promotion will be marked on the mexen.ie store website.
    • The discount is automatically applied in the cart upon fulfilling the Promotion conditions.
  2. General Rules

    Discounts are calculated from the current prices visible on the website at the time of placing the order.

    The Promotion can be combined with other promotions and price reductions visible in the online store, unless separate conditions of a given promotion state otherwise.

    The discount is granted automatically and is visible in the shopping cart.

    The discount amount cannot be exchanged for a monetary or material equivalent.

    The Promotion applies exclusively to sales made directly by the Organiser through the online store www.mexen.ie.

§ 3 COMPLAINTS REGARDING THE PROMOTION

  1. Complaints regarding the Promotion can be submitted to the email address: [email protected] or the correspondence address: MEXEN Sp. z o.o. formerly „AGRAF” - KIESZKOWSKI RAFAŁ, ul. Strażacka 6, 05-084 Leszno/Poland.
  2. The Organiser recommends that the Promotion Participant provides in the complaint description: (i) information and circumstances concerning the subject of the complaint; (ii) the Participant's request related to the complaint; and (iii) the contact details of the complainant – this will facilitate and speed up the Organiser's consideration of the complaint. The requirements given in the preceding sentence are merely recommendations and do not affect the effectiveness of complaints submitted without adhering to these recommendations.
  3. Complaints will be processed by the Organiser within 14 days from the date of receipt of the complaint.
  4. The Promotion Participant will be notified of the outcome of the complaint resolution by a return message, which will be sent to them, depending on the form of complaint chosen by the Promotion Participant, in writing or to the email address from which it was submitted.
  5. Furthermore, the Consumer has the following possibilities to use out-of-court methods of complaint handling and claim assertion:

    The Consumer who would like to take advantage of the possibility of an amicable resolution to disputes concerning online purchases may submit a complaint, for example, via the EU's Internet ODR platform which is available at: http://ec.europa.eu/consumers/odr/. The ODR platform also serves as a source of information on out-of-court dispute resolution methods that may arise between entrepreneurs and Consumers.

  6. The use of the out-of-court methods of complaint handling and claim assertion described above is voluntary. The provisions of these Terms and Conditions regarding out-of-court dispute resolution and claim assertion are for informational purposes only and do not constitute an obligation for the Organiser to use them. The Organiser's statement of consent or refusal to participate in proceedings for out-of-court consumer dispute resolution is made by the Organiser on paper or another durable medium if, following a complaint submitted by the Consumer, the dispute has not been resolved.

§ 4 PERSONAL DATA PROTECTION

  1. The administrator of Participants' personal data is the Organiser. The processing of Participants' personal data takes place on the principles provided by applicable law and in accordance with the Organiser's privacy policy available during the Promotion Period on the website www.mexen.ie.
  2. Participants' personal data are provided voluntarily, but their provision is necessary to enable the purchase of products within the Promotion.

§ 5 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. In the event that a Promotion Participant, being a consumer, purchases a Product under the Promotion in the online store www.mexen.ie, they have the right to withdraw from the sales contract within 14 days from the date of receipt of the shipment without any reason. To meet the aforementioned deadline, it is sufficient for the Promotion Participant to submit a declaration of withdrawal from the sales contract. Issues of withdrawal from a distance contract are regulated in the online store's terms and conditions and in the section available at the URL: https://mexen.ie/returns, in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
  2. The above assumptions in no way limit the Promotion Participant's right to withdraw from a distance contract.
  3. This chapter does not apply to entrepreneurs.

§ 6 AMENDMENT OF THE TERMS AND CONDITIONS

  1. The Organiser reserves the right to amend these Terms and Conditions for a valid reason, which includes, but is not limited to:
    1. the need to adapt technical and IT solutions in the organisation of the Promotion to market conditions related to technical and IT progress.
    2. a change in existing or the introduction of new generally applicable legal provisions that directly affect the content of the Terms and Conditions.
    3. the issuance of an administrative decision or court ruling requiring an amendment to the Terms and Conditions.
    4. the correction of obvious clerical errors.
  2. Introduced changes to the Terms and Conditions will not affect rights acquired by Promotion Participants. Changes to the Terms and Conditions will be published one day in advance. Promotion Participants who do not accept the provisions of the new Terms and Conditions may withdraw from participation in the Promotion.

§ 7 FINAL PROVISIONS

  1. Participation in the Promotion implies acceptance of these Terms and Conditions.
  2. These Terms and Conditions shall be governed by and construed in accordance with Polish law. Any disputes arising out of or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Polish courts.
  3. The parties expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods.
  4. The Terms and Conditions are valid during the Promotion Period, as specified in §1 point 4.
  5. Nothing in these Terms and Conditions shall affect the statutory rights of consumers under Irish and EU law, including but not limited to the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.